TribeCX Library
Our incredible tribe are not only experienced and wise CX experts, but also accomplished authors. TribeCX is lucky enough to have a full library of books for all levels of CX professionals to enjoy.
Whether you are battling with setting out your CX agenda, discovering your North Star, tailoring your customer journey, or finding your way in this new era of working from home, TribeCX has the book for you.
We have complimentary copies available for our tribe, so if you would like to grow your learning with your own copy of a book from our CX library, complete the form below and we will send one your way!
Request a book today
The Change Maker’s Playbook by Amy Radin
The Change Maker’s Playbook presents the uncommonly pragmatic nine-step Seek, Seed and Scale framework. The book uniquely lays the path between market need and the internal mechanisms to deliver.
Amy shares the start-to-finish methodology for how to:
Seek: Make the customer insight based discoveries that are the bases for innovations that meet real people’s real needs – and that they will buy and use.
Seed: Build and validate a viable real-world business model.
Scale: Anticipate and deliver on customers continuously changing needs.
My Gift by Mark Mitchell
How do you manage the opportunities and challenges that life and the workplace throw at you? The greatest leaders in the world aren’t perfect, but they are resilient and are continuously learning from each experience and setback.
Mark Mitchell looks back on a long and blessed career, a divorce and acceptance and creation of new life, raising beautiful young daughters, and juggling the activities, adventures and leadership victories and struggles that every leader faces.
Customer Advocacy: When You Care, People Notice by Nicolette Wuring
Great customer service is hard to come by in today’s world of ‘faster, not better.’
In her book, Nicolette Wuring proves great customer service is the key to creating growth through consumer-led promotion, loyalty, and peer-to-peer recommendations. Customer advocacy is high trust in action, increasing speed, and lowering costs. Set yourself apart–care!” Stephen M.R. Covey
Working From Home: Making the New Normal Work for You by Karen Mangia
Working from Home explains in detail how to turn even the smallest of living spaces into the ideal remote work environment. It comprehensively explores how you can make yourself vital to any organization without ever setting foot in an office building. Because success isn’t a location: you can move your career forward from anywhere, if you know how to do it.
This book will show you how to embrace the new normal and make sure your career doesn’t miss a beat.
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