Stuart Jones

Role: CTO & Creator of amazing tech solutions

Company: TribeCX

Location: London, UK

Delivered one of the UK’s first e-booking websites for the London Eye 

I’ve worked in technology for over 20 years across leisure, hospitality & retail (Merlin Entertainments, Hilton Hotels and Matchesfashion). I’ve been successful in leading tech solutions by bridging the gap between the business and tech and I’ve been fortunate to have done this in organisations that lead the way in customer experience.

My passion is not in technology itself, but in seeing it harnessed to create real organisational value. The secret is always rooted in understanding the customer.

Great customer experiences do not happen by accident, they are specifically engineered. They are a blend of the rational and emotional, which is why a good experience is remembered for the way it made you feel.

I enjoy working with customers to unlock how they can leverage the power that comes from embracing customer experience. My role is to create tools that make this as easy as possible for our customers.

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Stuart Jones

Key CX Achievements:

  1. Led the development of one of the UK’s first e-booking website for the London Eye.
  2. To support the merger of the separate Hilton International & USA businesses, I managed the development of a new global e-booking website & successful migration.
  3. Led the development to transform New Look retailers from separate stores & e-commerce business to a true multi-channel business.
Stuart Jones

Stuart Jones

Role:
CTO & Creator of amazing tech solutions

Company:
TribeCX

Location:
London, UK

Delivered one of the UK’s first e-booking websites for the London Eye 

I’ve worked in technology for over 20 years across leisure, hospitality & retail (Merlin Entertainments, Hilton Hotels and Matchesfashion). I’ve been successful in leading tech solutions by bridging the gap between the business and tech and I’ve been fortunate to have done this in organisations that lead the way in customer experience.

My passion is not in technology itself, but in seeing it harnessed to create real organisational value. The secret is always rooted in understanding the customer.

Great customer experiences do not happen by accident, they are specifically engineered. They are a blend of the rational and emotional, which is why a good experience is remembered for the way it made you feel.

I enjoy working with customers to unlock how they can leverage the power that comes from embracing customer experience. My role is to create tools that make this as easy as possible for our customers.

Key CX Achievements:

  1. Led the development of one of the UK’s first e-booking website for the London Eye.
  2. To support the merger of the separate Hilton International & USA businesses, I managed the development of a new global e-booking website & successful migration.
  3. Led the development to transform New Look retailers from separate stores & e-commerce business to a true multi-channel business.

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