Seema Kohli

Role: CEO/Founder @ CXcel and TribeCX Coach

Company: CXcel Ltd

Location: London, UK

Seema Kohli is a natural collaborator with strong and proven executive influence capabilities. 

Seema Kohli is a passionate CX leader with deep experience in transforming customer and partner experience at global high tech companies.

Having worked on both the client and supplier side, Seema understands that delivering excellent experience across the entire customer journey is key to overall customer and business success.

Throughout her 20+ year career, Seema has developed expertise across all facets of customer experience excellence. These include:

  • CX Vision and Strategy
  • Program Design and Implementation
  • Voice of the Customer
  • Metrics, and
  • Governance and Change Management.

Seema has also led partner experience evolution and transformation at two global companies. Seema enjoys working in multi-cultural environments where she can apply her global knowledge and experience.

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Key CX Achievements:

  • Delivered 8% CSAT increase against a key customer pain point within a 6 month period. This was a WW figure in a $5B+ company
  • Improved partner NPS scores by 15 points across all geographies. This was a WW figure at a $6B company. Additionally, through targeted improvement programs, 30% revenue growth was achieved across numerous key accounts globally
  • Successfully built CX programs from scratch at 3 global companies
  • Driven CX/PX transformation for clients such as: Facebook, Microsoft, Juniper, Equinix, Sun Microsystems, NetApp, Intel, VMWare and Plantronics

Seema Kohli

Role:
CEO/Founder @ CXcel and TribeCX Coach

Company:
CXcel Ltd

Location:
London, UK

Seema Kohli is a natural collaborator with strong and proven executive influence capabilities. 

Seema Kohli is a passionate CX leader with deep experience in transforming customer and partner experience at global high tech companies.

Having worked on both the client and supplier side, Seema understands that delivering excellent experience across the entire customer journey is key to overall customer and business success.

Throughout her 20+ year career, Seema has developed expertise across all facets of customer experience excellence. These include:

  • CX Vision and Strategy
  • Program Design and Implementation
  • Voice of the Customer
  • Metrics, and
  • Governance and Change Management.

Seema has also led partner experience evolution and transformation at two global companies. Seema enjoys working in multi-cultural environments where she can apply her global knowledge and experience.

Key CX Achievements:

  • Delivered 8% CSAT increase against a key customer pain point within a 6 month period. This was a WW figure in a $5B+ company
  • Improved partner NPS scores by 15 points across all geographies. This was a WW figure at a $6B company. Additionally, through targeted improvement programs, 30% revenue growth was achieved across numerous key accounts globally
  • Successfully built CX programs from scratch at 3 global companies
  • Driven CX/PX transformation for clients such as: Facebook, Microsoft, Juniper, Equinix, Sun Microsystems, NetApp, Intel, VMWare and Plantronics

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