Olivier Mourrieras
Role: Regional Business Lead
Company: CX-impact
Location: Paris, France
Olivier is a passionate, energetic, and results-driven executive who has shaped and delivered market-leading customer experience transformations for large organisations.
For both Orange, with a focus on B2B globally, and at E.ON addressing both B2B and B2C markets in Europe, Olivier laid key foundations, aligned key senior stakeholders, built sustainable capabilities and the required culture, to deliver differentiated customer journeys, solutions, and advocacy.
Olivier’s background in customer operations brings a practical and energizing touch to his approach to defining and embedding a customer-centric vision. He translated them into customer impact, prioritise improvement areas, and upgraded the customer-centric corporate agenda to enable the front-line sustainably.
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Key CX Achievements:
- Development and integration of customer experience across two of the largest European companies
- Minimum 20% NPS increase per year, delivering multi-million € in business cases
- Pragmatic. Using customer/client focus as a way to drive internal business goals and partner collaboration
Olivier Mourrieras
Role:
Regional Business Lead
Company:
CX-impact
Location:
Paris, France
Olivier is a passionate, energetic, and results-driven executive who has shaped and delivered market-leading customer experience transformations for large organisations.
For both Orange, with a focus on B2B globally, and at E.ON addressing both B2B and B2C markets in Europe, Olivier laid key foundations, aligned key senior stakeholders, built sustainable capabilities and the required culture, to deliver differentiated customer journeys, solutions, and advocacy.
Olivier’s background in customer operations brings a practical and energizing touch to his approach to defining and embedding a customer-centric vision. He translated them into customer impact, prioritise improvement areas, and upgraded the customer-centric corporate agenda to enable the front-line sustainably.
Key CX Achievements:
- Development and integration of customer experience across two of the largest European companies
- Minimum 20% NPS increase per year, delivering multi-million € in business cases
- Pragmatic. Using customer/client focus as a way to drive internal business goals and partner collaboration