Olivier Mourrieras

Role: Regional Business Lead

Company: CX-impact

Location: Paris, France

Defines and embeds customer-centric visions 

Olivier is a passionate, energetic and results driven executive. Having spent the last 11 years shaping and delivering market leading customer experience strategies, starting at Orange, with a focus on B2B globally, Olivier now works at E.ON addressing both B2B and B2C markets in Europe.

In both companies Olivier laid foundations, aligned key senior stakeholders and built sustainable capabilities and the required culture to deliver differentiated customer journeys, solutions and advocacy.

His previous background in customer operations brings a very practical and energising touch to his approach, and in particular, how to define and embed customer centric visions, translate them into customer impact, prioritise improvement areas and upgrade the customer centric corporate agenda to enable the front line sustainably.

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Olivier Mourrieras

Key CX Achievements:

  1. Strategic. Development and integration of customer experience across two of Europe’s leading telecommunications companies
  2. Results driven. Significant increase in NPS
  3. Practical. Using customer advocacy as a way to drive internal business goals and partner collaboration
Olivier Mourrieras

Olivier Mourrieras

Role:
Regional Business Lead

Company:
CX-impact

Location:
Paris, France

Defines and embeds customer-centric visions 

Olivier is a passionate, energetic and results driven executive. Having spent the last 11 years shaping and delivering market leading customer experience strategies, starting at Orange, with a focus on B2B globally, Olivier now works at E.ON addressing both B2B and B2C markets in Europe.

In both companies Olivier laid foundations, aligned key senior stakeholders and built sustainable capabilities and the required culture to deliver differentiated customer journeys, solutions and advocacy.

His previous background in customer operations brings a very practical and energising touch to his approach, and in particular, how to define and embed customer centric visions, translate them into customer impact, prioritise improvement areas and upgrade the customer centric corporate agenda to enable the front line sustainably.

Key CX Achievements:

  1. Strategic. Development and integration of customer experience across two of Europe’s leading telecommunications companies
  2. Results driven. Significant increase in NPS
  3. Practical. Using customer advocacy as a way to drive internal business goals and partner collaboration

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