Olivier Mourrieras
Role: Regional Business Lead
Company: CX-impact
Location: Paris, France
Defines and leads change roadmaps.
Olivier is a passionate, energetic and results driven executive. He has shaped and delivered market leading customer experience transformations, starting at Orange, with a focus on B2B globally, and at E.ON addressing both B2B and B2C markets in Europe.
In both companies, Olivier laid foundations, aligned key senior stakeholders and built sustainable capabilities and the required culture to deliver differentiated customer journeys, solutions and advocacy.
His previous background in customer operations brings a very practical and energising touch to his approach, in particular, how to define and embed customer centric visions. Olivier was able to translate them into customer impact, prioritise improvement areas and upgrade the customer centric corporate agenda to enable the front line sustainably.
Contact Me
Key CX Achievements:
- Development and integration of customer experience across two of the largest European companies
- Minimum 20% NPS increase per year, delivering multi-million € in business cases
- Pragmatic. Using customer/client focus as a way to drive internal business goals and partner collaboration
Olivier Mourrieras
Role:
Regional Business Lead
Company:
CX-impact
Location:
Paris, France
Defines and leads change roadmaps.
Olivier is a passionate, energetic and results driven executive. He has shaped and delivered market leading customer experience transformations, starting at Orange, with a focus on B2B globally, and at E.ON addressing both B2B and B2C markets in Europe.
In both companies, Olivier laid foundations, aligned key senior stakeholders and built sustainable capabilities and the required culture to deliver differentiated customer journeys, solutions and advocacy.
His previous background in customer operations brings a very practical and energising touch to his approach, in particular, how to define and embed customer centric visions. Olivier was able to translate them into customer impact, prioritise improvement areas and upgrade the customer centric corporate agenda to enable the front line sustainably.
Key CX Achievements:
- Development and integration of customer experience across two of the largest European companies
- Minimum 20% NPS increase per year, delivering multi-million € in business cases
- Pragmatic. Using customer/client focus as a way to drive internal business goals and partner collaboration