Neil Wilson

Role: Managing Director

Company: Kinetica Consulting Ltd

Location: London, UK

Optimises critical customer journeys

I have been leading customer change for many (25 odd years!) challenging hearts and minds through proving CX makes sense from an employee and customer, but also a business sense. 

Recently, I have helped coach teams to shape the CX strategies and optimise critical Customer Journeys at City & Guilds and GVC Group ; at CHP (social housing organisation) we’ve developed the Omnichannel strategy and CX service principles and I helped to shape the Supporter Experience (SX) vision and strategy to embed SX for the British Red Cross.

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Key CX Achievements:

  1. I was part of the core team which developed and launched the innovative and customer centric MORE TH>N.
  2. Head of Customer for the global RSA Insurance Group.
  3. Worked with brands such as The AA, AVIVA, Tesco Bank, The Post Office, RAC in the UK as well as with companies in Canada, Australia, India, Argentina and China.

Neil Wilson

Role:
Managing Director

Company:
Kinetica Consulting Ltd

Location:
London, UK

Optimises critical customer journeys

I have been leading customer change for many (25 odd years!) challenging hearts and minds through proving CX makes sense from an employee and customer, but also a business sense. 

Recently, I have helped coach teams to shape the CX strategies and optimise critical Customer Journeys at City & Guilds and GVC Group ; at CHP (social housing organisation) we’ve developed the Omnichannel strategy and CX service principles and I helped to shape the Supporter Experience (SX) vision and strategy to embed SX for the British Red Cross.

Key CX Achievements:

  1. I was part of the core team which developed and launched the innovative and customer centric MORE TH>N.
  2. Head of Customer for the global RSA Insurance Group.
  3. Worked with brands such as The AA, AVIVA, Tesco Bank, The Post Office, RAC in the UK as well as with companies in Canada, Australia, India, Argentina and China.

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