Mark Mitchell

Role: Regional Business Lead

Company: M&M Advisory

Location: Texas, USA

Teaches strategy implementation 

Mark is a proven leadership strategist who teaches individuals and teams how to implement strategies for success and accountability.

With three decades of corporate experience and legacy in management at one of the world’s top airlines behind him, Mark welcomes every challenge any leader may face.

Mark owns a Combination of strong technical acumen with wide and deep business process understanding. He can synthesize complex problems and recommendations and present at C-Suite level. 

His strengths lie in establishing effective business/IT governance and ongoing engagement model, with a value-based approach to the alignment of business strategy to IT priorities and capabilities, all with strong negotiation and relationship management across all partners and stakeholders.

Now a successful and highly sought-after presenter, and advisor on the intricacies of CX execution, Mark is a key Regional Business Leader with TribeCX. 

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Mark Mitchell CX Coach

Key CX Achievements:

  1. As one of the top executives with American Airlines, Mark was a designated spokesman and customer experience leader, navigating the organization through the 9/11 terrorist attack in New York City, and through the post-financial crisis period.
  2. Achieving a 4+ point improvement for Company LTR and NPS
  3. Orchestrating improvement across each touch point in the AAL Journey map through engagement of C-Suite Leaders, an Officer level steering committee, an employee advisory group and 250+ local and corporate action teams.
  4. Design and implementing a broad reward & recognition program including the quarterly Customer Cup
  5. Implementing Playbooks and sustainability plans at the local airport level
Mark Mitchell CX Coach

Mark Mitchell

Role:
Regional Business Lead

Company:
M&M Advisory

Location:
Texas, USA

Teaches strategy implementation 

Mark is a proven leadership strategist who teaches individuals and teams how to implement strategies for success and accountability.

With three decades of corporate experience and legacy in management at one of the world’s top airlines behind him, Mark welcomes every challenge any leader may face.

Mark owns a Combination of strong technical acumen with wide and deep business process understanding. He can synthesize complex problems and recommendations and present at C-Suite level. 

His strengths lie in establishing effective business/IT governance and ongoing engagement model, with a value-based approach to the alignment of business strategy to IT priorities and capabilities, all with strong negotiation and relationship management across all partners and stakeholders.

Now a successful and highly sought-after presenter, and advisor on the intricacies of CX execution, Mark is a key Regional Business Leader with TribeCX. 

Key CX Achievements:

  1. As one of the top executives with American Airlines, Mark was a designated spokesman and customer experience leader, navigating the organization through the 9/11 terrorist attack in New York City, and through the post-financial crisis period.
  2. Achieving a 4+ point improvement for Company LTR and NPS
  3. Orchestrating improvement across each touch point in the AAL Journey map through engagement of C-Suite Leaders, an Officer level steering committee, an employee advisory group and 250+ local and corporate action teams.
  4. Design and implementing a broad reward & recognition program including the quarterly Customer Cup
  5. Implementing Playbooks and sustainability plans at the local airport level

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