Diane Magers
Role: CEO
Company: Customer Experience Professionals Association
Location: Texas, USA
Translates CX strategy into tactical activities
With over 25 years of customer experience leadership with brands like AT&T and Sysco, I have led transformations to embed customer and employee engagement with definable business benefit.
I am currently CEO for the Customer Experience Professionals Association, and founder of Customer Experience Catalysts, a customer experience excellence consultancy.
I hold an MS in Psychology and an MBA. I’m also a Certified Customer Experience Professional (CCXP), a CXPA CX Expert, and NPS, Voice of Customer and Customer Experience Management certified.
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Key CX Achievements:
- Ability to translate CX strategy into tactical, operational activities that achieves business goals
- Strong communication and people skills engages support with people across all levels in the organization
- Creates positive change and fosters innovation for the customer experience
Diane Magers
Role:
CEO
Company:
Customer Experience Professionals Association
Location:
Texas, USA
Translates CX strategy into tactical activities
With over 25 years of customer experience leadership with brands like AT&T and Sysco, I have led transformations to embed customer and employee engagement with definable business benefit.
I am currently CEO for the Customer Experience Professionals Association, and founder of Customer Experience Catalysts, a customer experience excellence consultancy.
I hold an MS in Psychology and an MBA. I’m also a Certified Customer Experience Professional (CCXP), a CXPA CX Expert, and NPS, Voice of Customer and Customer Experience Management certified.
Key CX Achievements:
- Ability to translate CX strategy into tactical, operational activities that achieves business goals
- Strong communication and people skills engages support with people across all levels in the organization
- Creates positive change and fosters innovation for the customer experience