Carolyn Delehanty

Role: Vulnerable Customer Experience Consultant

Company: Delehanty Consulting

Location: United Kingdom

Carolyn Delehanty is a Vulnerable Customer Experience Consultant at Delehanty Consulting.

A person might be vulnerable because of their age (old or young), mental health, financial position or other personal circumstances.

Carolyn’s passion is to improve the lives of these people by enabling the best possible CX when they interact with responsible businesses and organisations.

Carolyn enables organisations to improve and sustain their customer experience by making every touchpoint matter.

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Carolyn Delehanty

Key CX Achievements:

  • Her lived experience of financial vulnerability and exclusion drives her passion for helping others in a strategic and preventative way
  • 13 years experience in vulnerability design and CX at E.ON, one of the UK’s Big 6 energy suppliers
  • Carolyn is a practitioner with a proven track record in delivering tangible customer and commercial results for some of the world’s leading brands
  • Her work with client’s leads to happier, engaged and motivated colleagues, loyal customers who recommend you to others and pleasantly surprised shareholders
Carolyn Delehanty

Carolyn Delehanty

Role:
Vulnerable Customer Experience Consultant

Company:
Delehanty Consulting

Location:
United Kingdom

Carolyn Delehanty is a Vulnerable Customer Experience Consultant at Delehanty Consulting.

A person might be vulnerable because of their age (old or young), mental health, financial position or other personal circumstances.

Carolyn’s passion is to improve the lives of these people by enabling the best possible CX when they interact with responsible businesses and organisations.

Carolyn enables organisations to improve and sustain their customer experience by making every touchpoint matter.

Key CX Achievements:

  • Her lived experience of financial vulnerability and exclusion drives her passion for helping others in a strategic and preventative way
  • 13 years experience in vulnerability design and CX at E.ON, one of the UK’s Big 6 energy suppliers
  • Carolyn is a practitioner with a proven track record in delivering tangible customer and commercial results for some of the world’s leading brands
  • Her work with client’s leads to happier, engaged and motivated colleagues, loyal customers who recommend you to others and pleasantly surprised shareholders

We give practical and proven advice to drive your CX forward

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