Amy Radin
Role: Regional Business Lead
Company: Pragmatic Innovation Partners LLC
Location: New York City
Helps change leaders succeed
Amy Radin is a marketing, digital, and innovation expert who learned and honed CX skills starting with the 13+ years she spent in general management, marketing, and product development roles at American Express – where customer experience was core to their operating philosophy long before the rest of the world caught on.
Following executive assignments at Citi, E*TRADE Financial, and AXA Group, Amy saw the opportunity to share expertise and thus scale her impact by helping many organizations. In 2014 she launched a new career, researching, documenting, and putting into practice a methodology to translate innovation aspirations into viable, scale businesses. She wrote and published the award-winning book, The Change Maker’s Playbook: How to Seek, Seed and Scale Innovation In Any Company; served on the Global Board of AICPA-CIMA; and currently advises a select portfolio of early-stage to middle market companies on growth strategies, all of which encompass CX, digital and marketing elements.
She is also the proud mother of three amazing children with her husband, Mitchell, and a Brooklyn, New York native who has never forgotten her roots (although she does cheer for the NY Yankees).
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Key CX Achievements:
- Amy led the digital transformation of Citi’s US Cards business; building the team, their technical capabilities, governance and development processes, and metrics to deliver massive value and scale to one of the world’s largest consumer franchises.
- She went on to establish the role of Chief Innovation Officer building and leading an early corporate venturing unit, and making her one of the first people globally to hold this position.
Amy Radin
Role:
Regional Business Lead
Company:
Pragmatic Innovation Partners LLC
Location:
New York City
Helps change leaders succeed
Amy Radin is a marketing, digital, and innovation expert who learned and honed CX skills starting with the 13+ years she spent in general management, marketing, and product development roles at American Express – where customer experience was core to their operating philosophy long before the rest of the world caught on.
Following executive assignments at Citi, E*TRADE Financial, and AXA Group, Amy saw the opportunity to share expertise and thus scale her impact by helping many organizations. In 2014 she launched a new career, researching, documenting, and putting into practice a methodology to translate innovation aspirations into viable, scale businesses. She wrote and published the award-winning book, The Change Maker’s Playbook: How to Seek, Seed and Scale Innovation In Any Company; served on the Global Board of AICPA-CIMA; and currently advises a select portfolio of early-stage to middle market companies on growth strategies, all of which encompass CX, digital and marketing elements.
She is also the proud mother of three amazing children with her husband, Mitchell, and a Brooklyn, New York native who has never forgotten her roots (although she does cheer for the NY Yankees).
Key CX Achievements:
- Amy led the digital transformation of Citi’s US Cards business; building the team, their technical capabilities, governance and development processes, and metrics to deliver massive value and scale to one of the world’s largest consumer franchises.
- She went on to establish the role of Chief Innovation Officer building and leading an early corporate venturing unit, and making her one of the first people globally to hold this position.