Our Team

We’re your expert customer-led change coaches. We equip your teams to deliver results – fast.

Our Team

Sandra Thompson

Patricia Hakim

Chris Hilborn

Results-driven P&L ops & CX leader

Andrew Clayton

David Lloyd

Michelle Spaul CX Leader

Michelle Spaul

Emma Marchant

Elizabeth Walford

Clare Naunton

Carolyn Delehanty

Carolyn Delehanty

Vulnerable CX Advisor

David Hicks

Mark Harrison

Mark Harrison

Jack Scheible a CX Coach

Jack Scheible

Olivier Mourrieras

Stuart Jones

Stuart Jones

Penny Couchman

Jill Herriott

CX @ TransUnion

Jill Baptist

Exec Manager @ IAG

Mark Evans

CMO @ Direct Line

Rod Butcher

CX Lead @ Fidelity

Neil Wilson

CX Coach @ Kinetica

Brad Smith

Vector Business Nav

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