Customer Success Stories

“I wanted to personally thank you for the superb service that you have provided to facilitate the delivery of the CX design sprint… You impressively tailored your methods to meet our needs and deliver the best outcome possible… I have been impressed with how you all work as a group, each with your own unique contribution. You all helped to keep us engaged and focused, steering us away from rabbit holes, which was essential to work at the pace we needed to deliver against.

Special thanks to Mark for keeping me sane and for coaching me to get the most out of the stakeholder engagement.”

“The TribeCX team are highly practical and clearly very experienced themselves. They have a unique ability to keep us true to our CX strategic intent (north star) and in the next breath say ‘this is what you need to do at this operational touch point to deliver it’.

We would not have made the progress we have without them.”

“I’ve been in a lot of training in CX, but have never seen it so practical and so useful in how to translate it for my industry.”

“I never felt I was an observer – I was pushed to participate (and wanted to). Everyone talks the talk … you [TribeCX] helped us make it happen so at the end, we’ll be walking the talk. You provided the blueprint to help us achieve our CX goals. It felt like a partnership.”

“TribeCX has changed the way our team approach everything that they do in their daily work routine towards considering the customer and their experience whilst utilising our services and how to improve the CX.”

“I am finding the CX Learning Community really helpful! … The insights helped me to decide and share insights more broadly with the wider Operations group. It was great to have a tangible outcome from the support received via the [community] and the follow-up research taken afterwards.”

“You gave me the tools to implement, and I have a better view of how to make a change in my company so we can give better services to our clients.”

“It helped me on the personal level to understand the whole Customer Experience and for sure it affected positively my work and approach towards customers and improving ESL processes.”

“Loved every minute of it. It was interactive and extremely informative. I can definitely see myself using this learning in my role.”

“Taking the [Masterclass] course is a commitment to improve and put into practice theoretical knowledge of CX. Thanks to the course, the material offered, and the coaching sessions, progress can be made that would otherwise not be feasible.”