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Our Team
We’re your CX coaches, supporting you globally, here to guide you along the way and give you the benefit of the know-how we’ve amassed during our CX careers.
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CX Coaches
CX Contributors
Emma Marchant
CX Advisor
Elizabeth Walford
CX Leader
Clare Naunton
Regional Lead
Carolyn Delehanty
Vulnerable CX Advisor
David Hicks
President
Mark Harrison
CEO
Amy Radin
Regional Lead
Jack Scheible
Regional Lead
Olivier Mourrieras
Regional Lead
Stuart Jones
CTO & CPO
Penny Couchman
COO & CMO
Jill Herriott
CX @ TransUnion
Jill Baptist
Exec Manager @ IAG
Mark Evans
CMO @ Direct Line
Rod Butcher
CX Lead @ Fidelity
Neil Wilson
CX Coach @ Kinetica
Brad Smith
Vector Business Nav
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