We’re CX practitioners
We’ve either been in, or are still in, your shoes.
You’re responsible for ROI from customer experience and you need to do more with less. You have a team with mixed levels of CX experience and are keen to make the most of what you already have. On top of that, you have a deadline to prove that CX delivers results. Sound familiar?
This is where TribeCX comes in.
As CX practitioners, we’ve been in your shoes and know what it takes to get results from CX. You’ll be equipped to build your internal CX muscle with digital tools and an approach to drive CX change, supported by an experienced TribeCX coach.
At the heart of our solution is a CX Experience Playbook that is your go-to for how you do CX in your business. We know this works because our TribeCX Experience Playbook has been built by senior CX practitioners and is used globally by organisations like yours.
How?
What we do makes for one advantageous proposition called the
TribeCX Experience Playbook.
Define your customer program and CX goals
We’ll help you agree on consistent ways of doing CX changes so your culture is a more customer centric one.
You can use this practical template to get you started.
Deliver CX results from our customer program
We’ll help show impact from CX using a sprint approach that creates the momentum and confidence to do more.
Here is a handy summary of how to tackle CX change.
Download coming soon
Build expertise to keep delivering against your customer goals
We’ll help you to strengthen your teams’ capabilities in CX so that they can fast-track the delivery of results. You build CX self-sufficiency internally.
You can see how we tackle this at an individual or organisational level here.
Experience Playbook – a go-to approach for how you do customer experience and drive the adoption of proven CX practices across the organisation.
There are four parts to it:
Coaching is the people part – your personal CX mentors. Our CX practitioners are your guiding light for knowledge and support, there to help you and your team succeed.
We coach through 1:1 sessions or group sessions. These are usually combined with our CX sprint approach, CX Masterclasses or expert clinics.
Origin is part one of the software part – your all-in-one, continuously evolving practical guide on how to change customer experiences for the better. It combines tasks, templates and toolkits that help you make customer-centric change and improve your CX practices.
Compass is part two of the software part – a source of bite-sized content to support behavioural change. It helps you build an internal culture around how you deliver your unique experiences to customers.
Connections are the added value part. You gain access to global CX practitioners who are facing similar challenges to you. It’s a learning, sharing, supportive, insightful CX practitioner forum.
