Webinar: Journey Management in Action
Practical Insights on Journey Management Impact from Sky’s Mark Taylor
📅 Thursday, 30th January 2025 | ⏰ 4pm–5pm GMT | 11am EST
Join us for a webinar with Mark Taylor, Head of Global Streaming Product at Sky, and discover how managing customer journeys can deliver exceptional experiences and measurable business results.
Date: Thursday, 30th January 2025
Time: 4pm-5pm (UK GMT), 11am-12noon (US EST)
Format: Interview-style discussion
Why attend?
This fireside chat is for CX and business leaders looking for practical, real-world insights on how to:
- Achieve revenue growth and cost efficiencies through journey management.
- Improve customer and employee experiences without starting from scratch.
- Align CX strategies with business goals to deliver faster results.
What you’ll gain:
- Learn practical strategies for managing customer journeys that drive measurable results like revenue growth and cost savings.
- Hear real-world insights from a proven CX leader who has successfully aligned customer experience with business goals.
- Gain tailored advice by asking Mark questions during the live Q&A to address their specific challenges.
Meet your guest speaker:
Mark Taylor, Head of Global Streaming Product at Sky:
Mark Taylor is an accomplished leader in global streaming product management, with a proven track record of driving innovation and delivering measurable business results. At Sky, Mark has led the development of multi-platform streaming solutions, managing critical customer journeys for a subscriber base of over 5 million across Europe.
Through strategic partnerships with tech giants like Apple, Google, and Amazon, Mark has built high-performing teams, enhanced product quality, and cultivated a customer-centric approach that improves both customer and employee experiences.
With a focus on leadership mentoring, resilience, and logical reasoning, Mark continues to champion operational excellence and deliver exceptional outcomes at scale.