Webinar: From Customer Experience to Business Performance
Unlock the ROI of CX: A Practical Discussion
📅 Wednesday, 26th March 2025 | ⏰ 4PM – 5PM GMT | 11AM – 12PM EST | 📍 Location: Online – Live webinar with discussion and Q&A
Customer experience is more than just a feel-good initiative – in fact, it’s a powerful driver of business performance. However, proving its value and securing investment can often be challenging.
That’s why we invite you to join us for an exclusive one-hour webinar featuring Jivesh Juneja, Customer Journey Director at Nissan UK. During this session, we will explore how to effectively demonstrate the ROI of CX, gain stakeholder backing, and ultimately drive real business impact.
Date: Wednesday, 26th March 2025
Time: 4pm-5pm (UK GMT), 11am-12noon (US EST)
Format: Live webinar with discussion and Q&A
Why attend?
- Learn how to link CX initiatives to business outcomes
- Understand best practices for securing stakeholder buy-in
- Gain strategies to measure and prove CX impact
What you’ll learn:
✔ Measuring CX Effectiveness – How Nissan tracks the success of customer and dealership journeys
✔ Engaging Dealerships – Best practices for ensuring alignment in CX initiatives
✔ Value Streams & Investment – How Nissan secures future CX investment
✔ Impact on Business Performance – How CX improvements drive measurable results
This session is designed for CX leaders, commercial strategists, and also operations executives who need to drive tangible business results – not just theory. In addition, expect practical insights, real-world examples, and actionable takeaways.
Meet your guest speaker:
Jivesh Juneja, Customer Journey Director, Nissan UK
Jivesh is an experienced CX leader with a proven track record of driving customer-centric transformation in the automotive industry.
At Nissan UK, he has been instrumental in shaping customer experience strategies that not only enhance dealership performance but also improve customer satisfaction and, ultimately, deliver measurable business impact.
Furthermore, with his expertise in customer journey optimisation, stakeholder engagement, and CX measurement, Jivesh brings valuable insights into how brands can effectively turn customer experience into a powerful business growth driver.