The 330: The voice of customer and getting the most from your CX programs

Published date: 03 Apr 2019

Neil Balbirnie, Vice President Client Experience, Design and Insight at RBC speaks with TribeCX Chair, Mark Harrison about how to scale experience management and how to engage all stakeholders.

In addition, he also shares details on the power of a CX Playbook, talking through prioritization, and distilling down to a set of guiding principles.

PDF – 330 Podcast summary – VOC with Neil Balbirnie at RBC Download

The 330: CX for mid-tier banks The 330 – Making money and changing to customer-centric practices

The 330: The voice of customer and getting the most from your CX programs

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