Utility CX Networking Event
Clare Naunton, former CX Programme Director at National Grid, and Mark Harrison, former Chief Customer Experience Officer at Shell would like to invite you to join them and other CX professionals on Thursday, 28th of April 2022, at 6.00 pm.
We often talk about the last few years as being ‘unprecedented’ and yet when we look ahead, disturbances look set to continue for some time. Within the Energy Industry, we’ve seen high wholesale gas prices drive many utilities to the edge of bankruptcy, increasing numbers of consumers facing into fuel poverty and the very real dilemma of ‘heating or eating, and the drive to a cleaner sustainable future. How do CX leaders navigate a path through these complexities?
We’d be delighted if you would join us to share your thoughts on these topics and more!
‘How to regain the trust of Utility customers, at a time of inflation and market turbulence?… and do we want to?’
David Hicks has spent the last 15+ years coaching global companies on customer experience, from UPS to the UK Police, working with over 300 organizations in utilities, telecommunications, finance, retail, publishing, and technology.
Clare Naunton, Senior CX Lead and Regional Business Advisor
Clare Naunton is an experienced business professional with 20+ years in the energy industry with extensive practice in leading complex strategic and behavioural change. Formerly working at National Grid, Clare delivers tangible results in customer and employee experience, digital, process optimisation and operations within a FTSE 20 business and start-ups.