The Key to Effective CX & EX – Dinner in London
A fantastic group of CX Leaders from the retail sector is gathering together on Tuesday, 20th of September at the Institute of Directors in London to compare notes with peers and learn about proven practices in EMEA and US as input to your do now, do next, do later plans for CX & EX.
Join CX practitioners, like yourself, and find out how to stand out, compete and succeed in an ultra-competitive, uncertain, and complicated world.
At this roundtable discussion you will learn how to:
- Define your customer program and goals
- Deliver results from your customer program
- Build expertise to keep delivering against your customer goals
David Hicks has spent the last 15+ years coaching global companies on customer experience, from UPS to the UK Police, working with over 300 organizations in utilities, telecommunications, finance, retail, publishing, and technology.