The 330: HR and Customer Experience

Published date: 04 Jun 2019

TribeCX CEO, David Hicks speaks to two expert CX professionals about how Human Resource strategies can improve CX.

HR Director, Donna Miller, at Enterprise Rent-A-Car, and Simon Brown, former HR Director at GSK, The Coca-Cola Company talk about how the employee experience correlates to the customer experience.

They also discuss HR practical strategies such as recognition and hiring strategies, which drive strong CX goals.

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