The 330: HR and Customer Experience
TribeCX CEO, David Hicks speaks to two expert CX professionals about how Human Resource strategies can improve CX.
HR Director, Donna Miller, at Enterprise Rent-A-Car, and Simon Brown, former HR Director at GSK, The Coca-Cola Company talk about how the employee experience correlates to the customer experience.
They also discuss HR practical strategies such as recognition and hiring strategies, which drive strong CX goals.
PDF – 330 Podcast Summary – Donna Miller at Enterprise Rent-a-Car and Simon Brown of Simon Brown Associates.Download