How CX changes are driving retail in a covid-19 world
Retail has already faced its fair share of challenges, but the recent Covid outbreak has put this sector firmly in the spotlight.
Now, more than ever, how retail companies deliver an exceptional customer experience is an area that cannot be ignored.
In the latest whitepaper in our sector-in-focus series, TribeCX Board Advisor, Nicolette Wuring has set out the key challenges now facing retail leaders as they develop a winning customer strategy and work out how to compete with online only players.
This is our second piece for our TribeCX #sectorinfocus series, Buying Power, providing CX leaders with practical advice on how to navigate their way through this Covid-19 world.