How Masterbrand is transforming their CX strategy

Published date: 12 Jun 2020

With Covid-19 changing the way businesses work and engage with their customers, TribeCX spoke to Billie Jo Timm of Masterbrand on how they’ve responded to the crises and what’s changed for them moving forward.

TribeCX delves deeper into how Masterbrand have transformed their CX with the help of customers, strong listening and utilising cross-functional teams, the ‘Do Now’, ‘Do Next’, ‘Do Later’ opportunities and how they are seeking feedback from their clients to do better with their CX.

Listen to how Masterbrand are putting their customers first and foremost to ‘build confidence’ in their brand, CX goals and priorities with our new TribeCX Power Podcast below.

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