Loyalty wins
“You don’t earn loyalty in a day. You earn loyalty day-by-day.” – Jeffrey Gitomer
Loyalty Programs can gain from the outside-in and end-to-end perspective on the customer experience. CX teams can benefit from bringing over Loyalty Program practices around the use of data to reward customers and strengthen the ROI of CX efforts.
Our latest sector-in-focus paper, Loyalty Wins, shares the four CX lessons we can learn from loyalty programs through the Covid crisis.
Download and read our latest Sector in Focus whitepaper, below