Direct Line CMO Mark Evans highlights the CX bare essentials

With Covid-19 affecting businesses globally, TribeCX spoke to Direct Line CMO Mark Evans on what the company is doing in the current climate to put customers first.

From working agile, doing more with less, utilising their North Star and CX Pillars, Direct Line are thriving with increased NPS scores, customer engagement and support, and even funding community support groups to aid people in need.

Listen to how Direct Line are thriving as they utilise the ‘bare essentials’ in their CX goals and priorities with our new TribeCX Power Podcast below.