December CX London Breakfast
We’re thrilled to restart our monthly CX leader breakfasts again, starting with London on Thursday, 9th December!
Meet CX leaders with NO VENDORS, at our latest Senior CX Leader breakfast event.
We’re meeting on a bi-monthly cycle in London and New York – we can’t wait for you to join us!
How to drive £/$ from CX
Join David Hicks, TribeCX CEO and Clare Naunton, CX Lead at National Grid, as we discuss the important topic on ‘how to drive £/$ from CX, and how to build the in-house expertise to do this. We’ll also give you tailored tips on how to scale and what works.
When: 9th December 2021
Where: Institute of Directors, 116 Pall Mall, London, SW1Y 5ED
Time: 8.30 am till 9.30 am
Clare Naunton, CX Lead at National Grid:
Clare Naunton is an experienced business professional with 20+ years in the energy industry with extensive practice in leading complex strategic and behavioural change. Clare delivers tangible results in customer and employee experience, digital, process optimisation and operations within a FTSE 20 business and start-ups.
David Hicks, CEO at TribeCX:
David Hicks has spent the last 15+ years coaching global companies on customer experience, from UPS to the UK Police, working with over 300 organisations in utilities, telecommunications, finance, retail, publishing and technology.