CX Leaders Breakfast – New York

Published date: 16 May 2024
Event date: 25/06/2024
Start time: 1:00 pm
Finish time: 3:00 pm
06/25/24 13:00:00 06/25/24 15:00:00 CX Leaders Breakfast – New York Join us at our CX Leaders Breakfast event and learn how top players achieve impactful results within just 12 months! The Harvard Club of NYC


How Gen AI increases ROI on CX programs



Are you striving to increase revenue, loyalty and margin through the experiences you deliver to your customers by using Gen AI?

Join this very topical conversation where use cases from different industries will be shared and discuss how Gen AI is impacting the ROI of experience programs.  If only 1 in 5 companies see an ROI from CX programs within 12 months, what will it take to make this 5 in 5




Date: June 25th, 2024

Time: 8:00 am – 10:00 am EDT

Where: Harvard Club of New York City




Harvard Club of New York City – The Fellowship of Harvard in Manhattan.

The Harvard Club of NYC is a warm and friendly place; an oasis of calm in hectic midtown Manhattan. The Club offers an array of services for your enjoyment. A landmark building designed by McKim, Mead & White, the Clubhouse is also the hub of an extraordinary array of programming and events. Read or relax in the Library or be productive in the Work Center. Work out in our fully equipped athletic facility complete with squash courts, and then relax with a drink on the Rooftop.



Hear how, others like you:

  • Deliberately designed signature experiences that deliver material business value 
  • Deep dive into practical examples that can be easily replicated in your business 
  • Fire away your questions to get the insights and support you need
  • Understand how this could work in your organisation


Here’s what you can expect:

  • A group of people in the same boat with the same challenges
  • A few well-selected experts who have been where you are now
  • Everyone is open and shares their journey


Your host

Mark Harrison

Mark Harrison, CEO at TribeCX:

Mark has been an active CX professional for over 20 years.  As CX lead for Shell’s global customer experience initiatives he was responsible for ensuring that the customer experience strategy and operations were best-in-market.   

His passion is transforming a business around the customer conversation.  Seeing the change in attitude and behaviours internally to rally behind delivery of the experience is very rewarding.





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