CX Masterclass – October
CX Masterclass is an industry-first accredited online training course for CX practitioners.
Book for October 25th – 28th, 2022.
When: 25th October – 28th October 2022
Time: 2-hour work sessions
Book onto an industry-first CX expert-accredited online training with TribeCX and CX Network.
Graduates of CX Masterclass will…
- Be ready to take immediate action to improve their customer experience
- Be armed with the knowledge to solve their biggest CX challenges
- Receive CX expert accreditation, unique in the industry
Session 1: Getting set up for success
Session 2: Using journey mapping to identify customer improvements that matter
Session 3: How to redesign priority touchpoints
Session 4: Piloting improvements at speed & scaling
- Four days of online learning
- 10 hours of interactive group sessions
- Live online with expert-led groups
David Hicks has spent the last 15+ years coaching global companies on customer experience, from UPS to the UK Police, working with over 300 organizations in utilities, telecommunications, finance, retail, publishing, and technology.