CX Masterclass – October

Published date: 16 Sep 2022
Event date: 25/10/2022
10/25/22 00:00:00 10/25/22 00:00:00 CX Masterclass – October CX Masterclass is an industry-first accredited online training course for CX practitioners. Book for October 25th - 28th, 2022.

CX Masterclass is an industry-first accredited online training course for CX practitioners.

Book for October 25th – 28th, 2022.

When: 25th October – 28th October 2022
Time: 2-hour work sessions

Book onto an industry-first CX expert-accredited online training with TribeCX and CX Network.

Graduates of CX Masterclass will…

  • Be ready to take immediate action to improve their customer experience
  • Be armed with the knowledge to solve their biggest CX challenges
  • Receive CX expert accreditation, unique in the industry

Training details:

Session 1: Getting set up for success

Session 2: Using journey mapping to identify customer improvements that matter

Session 3: How to redesign priority touchpoints

Session 4: Piloting improvements at speed & scaling

  • Four days of online learning
  • 10 hours of interactive group sessions
  • Live online with expert-led groups

Your coach:

Headshot of David Hicks, CX Coach

David Hicks, President at TribeCX:

David Hicks has spent the last 15+ years coaching global companies on customer experience, from UPS to the UK Police, working with over 300 organizations in utilities, telecommunications, finance, retail, publishing, and technology.


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