CX Leaders Breakfast – Toronto
How do leading organizations use experience mapping to make a difference?
What is the best way to kick-start your day? Morning with TribeCX and CX practitioners! We’re excited to invite you to our CX Leaders Breakfast session at The National Club in Toronto.
Join CX practitioners, like yourself, and discuss how leading organizations use experience mapping to make a difference. This unique event will bring together CX leaders from the most prominent organizations in Canada. We will gather on Wednesday, February 15th, 2023, and find out how to stand out, compete and succeed in an ultra-competitive, uncertain, and complicated world.
Join us for our roundtable discussion and learn how to:
- Define your customer program and goals
- Deliver results from your customer program
- Build expertise to keep delivering against your customer goals
Elizabeth Walford is a trusted CX advisor who counsels executives and their teams and delivers detailed execution with strategic thinking to optimize Employee and Customer Experience.
Elizabeth’s drive for Employee and Customer Experience began at the start of her career in Retail Banking. Subsequently, she earned the opportunity to successfully grow and run a billion-dollar credit card business; built up her expertise, and delivered award-winning solutions across Innovation, Marketing, Customer Experience, and Human Centered Design.
David Hicks has spent the last 15+ years coaching global companies on customer experience, from UPS to the UK Police, working with over 300 organizations in utilities, telecommunications, finance, retail, publishing, and technology.
David is a regular writer and speaker on CX, he shares his experience of CX transformation, from both a practitioner perspective and details of best practices from consulting.