CX Leaders Breakfast – London
Colleague Engagement – Building Customer-Centric Culture in the Organisation
Breakfast plans? Why don’t you join David Hicks on Thursday, 23rd of March at the Institute of Directors in London?
With CX practitioners, like yourself, you will discuss Colleague Engagement – Building Customer-Centric Culture in the Organisation and will find out how to stand out, compete and succeed in an ultra-competitive, uncertain, and complicated world.
We will gather in a small and intimate setting, designed deliberately to encourage deep discussions and we will compare notes on global Customer & Employee Experience trends, drawn from current research in Paris, Amsterdam, Toronto & New York.
Join us for our roundtable discussion and learn how to:
- Define your customer program and goals
- Deliver results from your customer program
- Build expertise to keep delivering against your customer goals
David Hicks has spent the last 15+ years coaching global companies on customer experience, from UPS to the UK Police, working with over 300 organizations in utilities, telecommunications, finance, retail, publishing, and technology.
David is a regular writer and speaker on CX, and has experience in CX transformation, from both a practitioner perspective and sharing details of best practices from consulting.