CX Leaders Breakfast – Boston

Published date: 16 May 2024
Event date: 20/06/2024
Start time: 1:00 pm
Finish time: 3:00 pm
06/20/24 13:00:00 06/20/24 15:00:00 CX Leaders Breakfast – Boston Join us at our CX Leaders Breakfast event and learn how top players achieve impactful results within just 12 months! Loft on Two, One Financial Boston


How Gen AI increases ROI on CX programs



Are you striving to increase revenue, loyalty and margin through the experiences you deliver to your customers by using Gen AI?

Join this very topical conversation where use cases from different industries will be shared and discuss how Gen AI is impacting the ROI of experience programs.  If only 1 in 5 companies see an ROI from CX programs within 12 months, what will it take to make this 5 in 5?




Date: June 20th, 2024

Time: 8:00 am – 10:00 am EDT

Where: Loft on Two, One Financial Boston




Loft on Two, One Financial Boston – at the crossroads of business and convenience.

One Financial is a sophisticated event space and commercial office space provider located in Boston. With outstanding amenities and a convenient location near South Station, One Financial offers a sophisticated work environment for firms of all sizes.



Hear how, others like you:

  • Deliberately designed signature experiences that deliver material business value 
  • Deep dive into practical examples that can be easily replicated in your business 
  • Fire away your questions to get the insights and support you need
  • Understand how this could work in your organisation


Here’s what you can expect:

  • A group of people in the same boat with the same challenges
  • A few well-selected experts who have been where you are now
  • Everyone is open and shares their journey


Your host

Mark Harrison

Mark Harrison, CEO at TribeCX:

Mark has been an active CX professional for over 20 years.  As CX lead for Shell’s global customer experience initiatives he was responsible for ensuring that the customer experience strategy and operations were best-in-market.   

His passion is transforming a business around the customer conversation.  Seeing the change in attitude and behaviours internally to rally behind delivery of the experience is very rewarding.





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