CX Leaders Breakfast – Birmingham
Colleague Engagement – Building Customer-Centric Culture in the Organisation
Breakfast plans? Why don’t you join Clare Naunton on Thursday, the 15th of June at the Fazeley Studios in Birmingham?
With CX practitioners, like yourself, you will discuss Colleague Engagement – Building Customer-Centric Culture in the Organisation and will find out how to stand out, compete and succeed in an ultra-competitive, uncertain, and complicated world.
We will gather in a small and intimate setting, designed deliberately to encourage deep discussions. We will compare notes on global Customer & Employee Experience trends, drawn from current research in Paris, Amsterdam, Toronto & London.
Join us for our roundtable discussion and learn how to:
- Define your customer program and goals
- Deliver results from your customer program
- Build expertise to keep delivering against your customer goals
Clare Naunton is an experienced business professional with 20+ years in the energy industry with extensive practice in leading complex strategic and behavioural change. Clare delivers tangible results in customer and employee experience, digital, process optimisation and operations within a FTSE 20 business and start-ups. Formerly at National Grid, Clare led a programme to define and execute the customer ambition, strategy and roadmap for delivery. This included managing a team of CX professionals who worked across the UK business to deliver the cultural, process and technology change necessary using proven CX methodologies and approaches.