CX Leaders Breakfast – Amsterdam
Building and Sustaining Commitment to CX
Creating and maintaining a commitment to CX at all levels is a challenging endeavor. Join us for breakfast with Mark Harrison, TribeCX CEO, and other CX practitioners to gain insights into proven and practical strategies.
Many organisations seek to create commitment at all levels, but few achieve this. Mark will share the tangible steps taken by different companies, who have succeeded.
Through engaging discussion, you will learn effective approaches and discover how leading organisations successfully leverage their employees’ effort, while aligning with customer needs.
This unique opportunity allows you to connect with CX practitioners like yourself and acquire practical knowledge that can be implemented in your own organisation.
Date: November 29th, 2023
Time: 8:30 am – 10:00 am CET
Where: The Dylan Amsterdam
The Dylan Amsterdam – A five-star boutique hotel in a unique historical building.
Located in the heart of the “9-streets” area on the prestigious “Keizersgracht” canal, The Dylan Amsterdam is the ideal home base as you discover the hidden treasures of Amsterdam’s past and present by foot or bike.
Join us for our roundtable discussion and learn how to:
- Define your customer program and goals
- Deliver results from your customer program
- Build expertise to keep delivering against your customer goals
Mark has been an active CX professional for over 20 years. As CX lead for Shell’s global customer experience initiatives he was responsible for ensuring that the customer experience strategy and operations were best-in-market.
His passion is transforming a business around the customer conversation. Seeing the change in attitude and behaviours internally to rally behind delivery of the experience is very rewarding.