Financial Services CX Leaders Breakfast – How to be “fit for your future”
Senior financial services leaders have been through a lot since 2020, and what now seems likely is that this scale and tempo of change is “business as usual.”
Anticipating, adapting, and rapidly innovating the experience for customers, colleagues and other stakeholders is a key capability sector leaders need to hone so the impacts of change create net positive impacts.
Join award-winning innovation author and financial services veteran Amy Radin and your senior FS CX peers for breakfast to compare notes on how to do this .. and what it takes in terms of leadership and execution muscle to achieve results under today’s conditions.
116 Pall Mall is an iconic landmark of London’s Georgian heritage located minutes from Trafalgar Square and Piccadilly Circus.
This magnificently restored Grade 1-listed building is one of the most popular business venues in the capital, with thousands of IoD members visiting the premises weekly to work, meet, and network.
The John Nash-designed premises are also available for corporate and private hire. They make a spectacular setting for a range of occasions.
David Hicks has spent the last 15+ years coaching global companies on customer experience, from UPS to the UK Police, working with over 300 organizations in utilities, telecommunications, finance, retail, publishing, and technology.
Amy Radin is a marketing, digital, and innovation expert who learned and honed CX skills starting with the 13+ years she spent in general management, marketing, and product development roles at American Express.
She led the digital transformation of Citi’s US Cards business; building the team, their technical capabilities, governance and development processes, and metrics to deliver massive value and scale to one of the world’s largest consumer franchises.