CX Europe Virtual Reunion
What Changed for CX in the past 12 months?
How do you execute sprints?
Want to kick-start your day? Why don’t you join Olivier Mourrieras on Wednesday, 22nd of March at the CX Leaders Virtual Roundtable?
This unique online event is designed deliberately to encourage deep discussions on global Customer & Employee Experience trends, drawn from current research in London, Amsterdam, Toronto & New York.
You will meet senior CX professionals from all around Europe and hear first-hand accounts from those on the front line of CX. You will discuss what changed for customer experience over the past 12 months and how to execute projects now. Furthermore, with CX practitioners like yourself, you will find out how to stand out, compete and succeed in an ultra-competitive, uncertain, and complicated world.
Join us for our roundtable discussion and learn how to:
- Define your customer program and goals
- Deliver results from your customer program
- Build expertise to keep delivering against your customer goals
Olivier is a passionate, energetic, and results-driven executive. He has shaped and delivered market-leading customer experience transformations, starting at Orange, with a focus on B2B globally, and at E.ON addressing both B2B and B2C markets in Europe.
In both companies, Olivier laid foundations, aligned key senior stakeholders, and built sustainable capabilities and the required culture to deliver differentiated customer journeys, solutions, and advocacy.
His previous background in customer operations brings a very practical and energising touch to his approach, in particular, how to define and embed customer-centric visions.