CX Europe Virtual Reunion
How to develop new digital capabilities, including AI and machine learning, whilst continuing to deliver a consistent customer experience across all touchpoints of the customer journey?
Get ready to level up your CX game at the CX Europe Virtual Reunion! Join us for the 2nd edition of this incredible event where we dive deep into developing new digital capabilities, embracing AI and machine learning while delivering an exceptional customer experience across every touchpoint.
Connect with senior CX leaders from all over Europe and gain firsthand knowledge from those who are at the forefront of CX innovation! This unique online gathering is deliberately designed to encourage meaningful discussions on the subject and remind valuable insights from our previous reunion in March 2023.
Date: December 5th, 2023
Time: 8:30 am – 10:00 am CET
In an ultra-competitive, uncertain, and complicated world, you can’t afford to blend in. Discover how to stand out, compete, and succeed with fellow CX practitioners like yourself. Don’t miss this opportunity to network, learn, and unlock a new era of customer experience excellence.
See you at the CX Europe Virtual Reunion!
Join us for our roundtable discussion and learn how to:
- Define your customer program and goals
- Deliver results from your customer program
- Build expertise to keep delivering against your customer goals
Olivier is a passionate, energetic and results driven executive. He has shaped and delivered market leading customer experience transformations, starting at Orange, with a focus on B2B globally, and at E.ON addressing both B2B and B2C markets in Europe.
In both companies, Olivier laid foundations, aligned key senior stakeholders and built sustainable capabilities and the required culture to deliver differentiated customer journeys, solutions and advocacy.
His previous background in customer operations brings a very practical and energising touch to his approach, in particular, how to define and embed customer centric visions. Olivier was able to translate them into customer impact, prioritise improvement areas and upgrade the customer centric corporate agenda to enable the front line sustainably.