CX in 2021: Stay Agile and Move Fast

Published date: 17 Dec 2020

Whatever the future looks like, CX leaders are going to need to move faster than ever before. Speeding up is the key and when it comes to reaching those CX goals, agility is critical.

If 2020 has taught us anything, its that when it comes to customer experience, the CX team needs to keep evolving to meet the changing demands – and to be prepared for anything! However, following the TribeCX way of Do Now, Do Next, Do Later will make sure you are ready for whatever comes your way.

Do Now

Those who learn fast, look at the data, and keep one eye on their North Star now are a step closer to CX success.

Do Next

Validate the customer journey mapping (CJM), make sure your team understands what is (and isn’t) working and revisit your CX governance to drive your CX sprints.

Do Later

Review and get systematic with your metrics and don’t forget that all important playbook so you can repeat and scale quickly.

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Don’t forget – if you are looking for help with the how, TribeCX is here for you. Book your complimentary session now to collaborate with senior CX leaders to create your own smart map for your company.