The 330 – Making money and changing to customer-centric practices

Published date: 24 Apr 2019

Joost Vossen, Director, Customer Centricity, at Elsevier talks with TribeCX Chair, Mark Harrison about the purpose of CX, how to tackle change, and balancing short and long-term goals.

In addition, Joost also talks about evolving your culture and moving towards a culture based on marketing and analytic data.