National Grid CX Director joins TribeCX

Published date: 18 Jan 2022

We’re excited to announce the joining of Clare Naunton to TribeCX, as a Senior CX Lead and Regional Business Advisor.

Clare Naunton formerly worked at National Grid for 20+ years, building a successful and professional business career leading complex strategic and behavioural change across the energy industry, delivering tangible CX results.

Clare brings a positive and passionate outlook, with a strong focus on leadership, as she focuses on building high-performance teams, strategic relationships and delivery of outcomes.

TribeCX is proud to have previously worked with Clare Naunton at National Grid as she lead a CX programme initiative, to define and execute the customer ambition, strategy and roadmap for delivery, which saw customer satisfaction scores improve from 7.9 to 8.5, delivering 200% ROI for CX initiatives, and an improved NPS of +50 points.

Clare says: “I’m excited to be starting a new chapter in my career with TribeCX.

“It has been a fascinating few weeks so far, and it’s great to be working with so many different organisations from across the pond, to here in the UK. I cannot thank TribeCX enough for the opportunity and warm welcome.”

David Hicks, TribeCX CEO adds: “Clare joins the now 21 Senior CX Leaders in TribeCX who have each successfully driven business results from improved experience.

We’re thrilled to have Clare in the team, her experience, professionalism and enthusiasm for CX design and deployment are really impressive. Even more is her humility and generosity to listen to and share with fellow CX practitioners what really works (and what doesn’t).”

Meet and chat with Clare at upcoming online and face-to-face future events alongside TribeCX CEO David Hicks.

Keep an eye on our events calendar or set up a meeting to discuss your CX programmes and strategies, here: