The 330: The Voice of the Customer and Getting the Most from Your CX Programs

Apr 03, 2019

Season 1: Episode 3

Time: 38 minutes


Neil Balbirnie, Vice President Client Experience, Design and Insight at RBC speaks with TribeCX Chair, Mark Harrison about how to scale experience management and how to engage all stakeholders.  In addition, he also shares details on the power of a CX Playbook, talking through prioritization, and distilling down to a set of guiding principles. 




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