The 330: Optimizing the Experience

May 15, 2019

Season 1: Episode 5

Time: 30 minutes

 

Moira Dorsey, Principal at Dorsey Experience Strategy speaks with TribeCX Chair, Mark Harrison about optimizing experience management and how to fine-tune it and drive it forward. In addition, she also shares details on co-creating programs with the customer and the benefits of working backwards after establishing an end goal.

 

 

 

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