The 330: Making Money with Your Customers, Changing to Customer-Centric Practices

Apr 24, 2019

Season 1: Episode 4

Time: 35 minutes

 

Joost Vossen, Director, Customer Centricity, at Elsevier talks with TribeCX Chair, Mark Harrison about the purpose of CX, how to tackle change, and balancing short- and long-term goals. In addition, he also talks about evolving your culture and moving towards one based on marketing and analytic data.

 

 

 

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