The 330: CX for Mid-Tier Banks

Mar 13, 2019

Season 1: Episode 2

Time: 38 minutes


Listen to three leading CX professionals discuss what they’ve learned about engaging customers and driving business performance from customer experience in the financial services industry. David Hicks, CEO of TribeCX, spoke with Dave Mingle, CX Lead at Qualtrics, Tim Sharman, Quality Program Global Lead at Mastercard, and Chad Raube, President and CEO of Info-Pro Lender Services Inc., to learn more about their experiences implementing CX programs, including what they wished they’d known earlier in their careers.



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