The 330: Customer equals Commercial, the Equation for all Successful CX Programs

Mar 04, 2019

Season 1: Episode 1

Time: 32 minutes

 

Mark Evans, Marketing Director of Direct Line Group talks with TribeCX Chair, Mark Harrison about finding the intersection of what’s good for the customer is good for investors, managing the optics of a CX program and how empowerment in your employees works.  In addition, the 2018 Marketing Leader of the Year gives practical insights into the one thing he wished he’d known, what works, and what doesn’t to drive performance from experience.

 

 

 

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