Measuring Value from CX

🎉 The global results are in!

A study carried out by TribeCX and CXM@MSU, looked to find the links between the investment and focus on building people and technology capabilities, and a return on investment (ROI).

1 in 5 see a return on their CX investment within 12 months

In 2023, we gathered insights from over 110 companys across North America, Europe, Africa, and Middle East, through online surveys and customer experience leader interviews.

This TribeCX and CXM@MSU report provides practical recommendations you can use in your business, TODAY.

Measuring Value from CX

Downloadable resources