CX Masterclass for Salesforce

CX Masterclass is an industry-first accredited training course for Salesforce.

How to use CX to drive business results

Do you want to know how to show measurable results from customer experience programs and customer investments?​ We have the answers. Discover them in a TribeCX Masterclass, a 3 or 4-day course personalised to you.

CX training is mainly theoretical, which can make it difficult to apply course learning to Salesforce and your role. But not ours. TribeCX Masterclass is practical and applied.

We equip you to have knowledgeable CX-led conversations with your customers.​

Find out more

CX Master ready

TribeCX will provide you with a training course like no other.

Our innovative, highly applied and practical approach ensures Salesforce CX Masterclass graduates are ready and able to deliver results immediately.

Assured training accreditation by City & Guilds.

Training details:

Virtual Online via Teams

Session 1:

  • Getting set up for success

Session 2

  • Using journey mapping to identify customer improvements that matter

Session 3

  • How to redesign priority touchpoints

Session 4

  • Piloting improvements at speed

Register below for upcoming Masterclasses

Price per person: $2,800

Currency available for invoicing: £ – GDP, € – Euro, $ – Dollar

Book your session below

Choose from a multi-day Masterclass below

All times GMT

November 21-24 – 9.30am – 11.30am (4 sessions over 4 days)

December 4-7 – 9.30am – 11.30am (4 sessions over 4 days)

    Full payment is required before confirmation of your place on CX Masterclass.

    Payment is required 24 hrs from receipt of the invoice.

    Please let us know 24 hr in advance if you are not able to attend. If you cannot make the date you’ve paid for, you will be held in credit to attend a future session (no refunds available)

    CX Masterclass for Salesforce

    What will I learn in Salesforce CX Masterclass?

    We bring together expert practitioner coaches who have delivered at the highest levels of CX, with proven approaches that work, to empower leaders who need to drive improved results.​

    Tailored to you

    Our expert-led groups provide an individualised, practical learning experience for Salesforce.

    Accredited by City & Guilds

    This course is recognised by City & Guilds and successful graduates will receive a digital badge + physical certificate




    Book now

      Get in touch

      Any queries or changes to your booking, please email