TribeCX Masterclass FAQs
What is TribeCX Masterclass?
A practical, expert-led programme where teams tackle their own business challenges using customer-led change. You’ll apply proven tools—not just theory – to drive results you can measure.
What makes TribeCX Masterclass different from other CX training?
Unlike many CX courses, TribeCX Masterclass is run by experienced practitioners. It focuses on real-time application, internal capability building, and business outcomes – not generic frameworks or classroom theory.
Do I need any experience in CX to join?
Not at all. Whether you’re new to CX or experienced, you’ll bring a real issue and we’ll help you apply customer-led thinking to solve it – whatever your starting point.
Who It’s For
Who should attend TribeCX Masterclass?
The programme is ideal for teams responsible for improving customer experience, service delivery, cost to serve, digital adoption, or internal capabilities. Typical roles include CX, Ops, Product, HR, L&D, and Transformation.
Is the Masterclass just for CX teams?
No. It’s designed for any team that wants to improve performance through customer-led change – including operations, digital, commercial, and transformation teams.
Is there a minimum or maximum number of participants?
Yes. To ensure engagement and results:
- The 5-Week Masterclass has a maximum of 7 people
- The 4-Day Masterclass allows up to 12 people
Format and delivery
What’s the difference between the 5-Week and 4-Day Masterclass options?
- 5-Week Masterclass: Apply learning to real business challenges with live group sessions and 1:1 coaching (approx. 32 hours total)
- 4-Day Masterclass: Focused, fast-paced immersion exploring a shared business scenario (approx. 14 hours total)
How is the Masterclass delivered?
We deliver Masterclasses online, in-person, or hybrid – whatever suits your team best.
Do I need any tools or software to participate?
No specialist tools are needed. Sessions use accessible platforms like Zoom and Miro, and we provide all templates and materials.
Can we run the Masterclass in our time zone?
Yes. We work globally and can schedule sessions to match your team’s time zone.
Accreditation and outcomes
Do participants receive a recognised certification?
Yes. Each participant earns a City & Guilds accreditation:
- 5-Week Masterclass: CX Design – Master
- 4-Day Masterclass: CX Design – Expert
What business results can we expect?
You’ll leave with solutions already in motion. Most teams see gains in cost-to-serve, revenue, retention, and team confidence in leading change.
Does the Masterclass align with our existing CX tools or strategy?
Yes. We build on what you already have – whether it’s journey maps, VOC tools, or CX platforms – to make sure your team delivers value quickly.
Getting started
How much does TribeCX Masterclass cost?
Costs vary based on format, delivery, and customisation. Contact us for a tailored quote.
Can the Masterclass be customised to our business needs?
Absolutely. We tailor our 5-week Masterclass around your goals, challenges, and customer journeys to maximise impact.
How do we get started with TribeCX Masterclass?
Simply fill out the form on this page or get in touch. We’ll schedule a quick call to understand your needs and recommend the best format for your team.
Is there follow-up or support after the Masterclass ends?
Yes. We offer optional coaching, sprints, and continued support to help your teams sustain momentum and embed the work you begin on the course.
Get in touch to find out more
