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'Taking the course is a commitment to improve and put into practice theoretical knowledge of CX. Thanks to the course, the material offered, and the coaching sessions, progress can be made that would otherwise not be feasible.'

Elsevier – Academic Publishing,

'I found the course very engaging and helped change my mindset on CX. The coaching sessions were by far the most valuable part and Jack was able to really drive the information home.'

Elsevier – Academic Publishing,

'The one-to-one coaching has been first class. It's a great opportunity to learn more about CX and how to carry out a project based on CX. I'd recommend spreading it to as many people as practical.'

Elsevier – Academic Publishing,

'Loved every minute of it. It was interactive and extremely informative. I can definitely see myself using this learning in my role.’

CX Transformation & Service Excellence ,

‘The course content is very appropriate and useful. This is a fantastic tool. For the first time, I visualized the point of logistics differently. Thank you very much.’

CX Network Graduate,

‘You gave me the tools to implement, and I have a better view of how to make a change in my company so we can give better services to our clients.'

CX Network Graduate,

‘Collaboration with cross-functional teams and experts has meant that I learned more about the business, their role, and how we can better serve our customers.'

Elsevier – Academic Publishing,

'CX Learning teaches you how to take an abstract idea and think it’s going to help CX, put the structure around it, and then prove it.'

Geert-Jaap – Revenue of US20m within 5 years,

‘Practical learning, easy to apply concepts and frameworks. I have learned so much from the course, and the pace was just right.'

CX Network,

‘Practical tools to apply in day-to-day work. Was an insightful and fun way to understand user / customer journeys to solve problems.’

CX Transformation & Service Excellence ,

'It has been brilliant. The whole format is really engaging and I love the feeling of support from the rest of the group as we all go on this journey together.'

Elsevier – Academic Publishing,

‘I’ve been in a lot of training in CX, but have never seen it so practical and so useful in how you translate it for my industry’

Roche – CX Masterclass , Andre Grandt

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