CX Hot House – Build a Thriving Customer Culture

To achieve CX ROI of <1yr, you have to develop a customer-centric culture.

Join us at our CX Hot House event focused on developing a customer culture within organisations. Your host Mark Harrison, TribeCX CEO, and a couple of well-selected experts will share their experience with practical examples of what worked and what didn’t.


Date: May 15th, 2024

Time: 9:00 am – 11:00 am BST

Where: Online event


Hear how, others like you,

  • Developed a customer-centric culture that delivered real business value 
  • Deep dive into practical examples that can be easily replicated in your business 
  • Interactive Q&A: Fire away your questions to get the insights and support you need
  • Understand how this could work in your organisation

Here’s what you can expect:

  • A group of people in the same boat with the same challenges
  • A few well-selected experts who have been where you are now
  • Everyone is open and shares their journey

Your host:

Mark Harrison

Mark Harrison, CEO at TribeCX

Mark has been an active CX professional for over 20 years.  As CX lead for Shell’s global customer experience initiatives he was responsible for ensuring that the customer experience strategy and operations were best-in-market.   

His passion is transforming a business around the customer conversation.  Seeing the change in attitude and behaviours internally to rally behind delivery of the experience is very rewarding.

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    CX Hot House – Build a Thriving Customer Culture