This month our fireside practitioner chat is with respected CX leader, Mark Oliver, who shares how he built the customer experience practice at Penske Truck Leasing, enabling it to become a USD6 billion business with experience at the heart of their proposition. In this exclusive conversation with TribeCX, Mark answers how to:
Welcome to our fireside chat with two CX practitioners who have delivered business results to their brands, globally.
Welcome to a best practice webinar where TribeCX CEO, David Hicks, talks with Olivier Mourrieras about aligning a firms vision on customer experience using his extensive experience as a CX practitioner at E.ON and Orange.
Olivier is a TribeCX Advisor and founder at CX-Impact. He is the former VP of Global Customer Experience at E.ON.
Digital engagement is one of the most efficient ways to progress in your CX. But how do you make sure you are giving your customers the experience they want? TribeCX advisors, Tim Hughes and Brad Smith, discuss how to accelerate the delivery of the ideal customer experience using digital engagement.
TribeCX CEO David Hicks talks with Dave Mingle, former CX lead at GM and Mark Harrison, former CX lead at Shell who share their tips on looking back over the past year, and what to do for the next year for CX success.
Listen to CX experts from Shell and LadbrokesCoral talk about the role that technology plays in CX.