Turning a stressful situation into an authentic experience. And creating a life long loyal customer by caring.
Survival rates for CX practitioners is worryingly low and there is a continued difficulty in building evidence that CX is making a difference to your business.
The TribeCX online community of leading practitioners will provide best practice advice in customer experience.
Customer perceptions and behaviours are critical to understand for any organisation. And interest for improving customer experiences is being driven by technology.
Are you offering your customers the best customer experience you can? How can you make sure you’re playing your trump card each time they interact with you? When is come to the digital customer experience, knowledge is power.
This article by IBM explores the importance of knowing your digital landscape, mapping your content and building a top-quality experience for customers.
Around 9:30pm for the past 4 years, my wife and I have heard the Disneyland fireworks. The booming call reminds us of the rolling thunder from our Florida childhoods. Memories of summer storms mix with memories of Disney World, and it always gives us warm feelings. But how does Disney do that?
Growing up as a teenager, I worked hard to earn my pilots license. I’ve always had a three dimensional point of view when problem solving - heavily influenced by the principles of aerodynamics I learned as a youth, which leads me to ask:
WHAT IF THE LAWS OF AERODYNAMICS WERE APPLIED TO THE UNIVERSE OF BRAND + CX
Having better-informed employees will not only help you retain more customers, it will also improve your customer experience. A survey that was carried out in June 2016, discovered that technology could help retailers engage more with their customers and help educate their in-store employees.
You can’t deny it. We now live in a world which is driven by data. A real-time world where we expect to be connected at all times and to stand out from the rest, a company needs great predictive capabilities. This is true for both B2B or B2C worlds.
Is it “customer experience” or “user experience”? What’s the difference? In this piece Michelle Gilmore, Design Director and Founder at Neoteny examines the distinction between the two. It also explores how semantics and data can be used to improve upon great products and services for those who own, work within and use them?