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How to Map Content to the Digital Customer Experience

Nov 02, 2016

Are you offering your customers the best customer experience you can? How can you make sure you’re playing your trump card each time they interact with you? When is come to the digital customer experience, knowledge is power.  

This article by IBM explores the importance of knowing your digital landscape, mapping your content and building a top-quality experience for customers.

CX at Highspace Speed

Oct 17, 2016

Growing up as a teenager, I worked hard to earn my pilots license.  I’ve always had a three dimensional point of view when problem solving - heavily influenced by the principles of aerodynamics I learned as a youth, which leads me to ask:

WHAT IF THE LAWS OF AERODYNAMICS WERE APPLIED TO THE UNIVERSE OF BRAND + CX

Let’s Park the Semantics of ‘Customer Experience’ or ‘User Experience’

Oct 13, 2016

Is it “customer experience” or “user experience”? What’s the difference? In this piece Michelle Gilmore, Design Director and Founder at Neoteny examines the distinction between the two. It also explores how semantics and data can be used to improve upon great products and services for those who own, work within and use them?

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