TribeCX Board Advisor, and award-winning author and digital, innovation, and customer experience expert, Amy Radin has seen first-hand how local businesses have been tackling the challenges of reopening.
Lessons from aviation for leaders in a Covid-19 world.
"It is fascinating to see how disruption continues to be a constant challenge for the airline industry."
Fire up the CX team and start again...
When a selection of leading CX experts take to the stage in London for the 11th annual #CEW2020 event, TribeCX will be there as the official deployment partner for the event.
Is BFSI unique or not really?...
Our CX Board Advisor Nicolette Wuring spent two days taking on the recent IQPC BFSI event in London and has shared her thoughts on what CX challenges the banking and finance sector are facing.
Delivering business results from CX is generally a 5-step process:
Forrester 2020 prediction: CX professionals who can prove the ROI of what they do face a strong job outlook, especially at the senior level.