News Story

CX challenges today and tomorrow..

Feb 28, 2020

 

Is BFSI unique or not really?...

Our CX Board Advisor Nicolette Wuring spent two days taking on the recent IQPC BFSI event in London and has shared her thoughts on what CX challenges the banking and finance sector are facing.

 

"What stood out for me after two interesting days at a unique location in London this week is that the biggest challenges for CX people in the BFSI world are: 

Would you do that to your mother?

May 08, 2018

How would your company act if every customer were your mom? Jeanne Bliss’s new book, “Would You Do That To Your Mother?” is packed with case studies, anecdotes, and actionable advice to help your team be more empathetic and empowered. We're joining her movement to #MakeMomProud in our business decisions! Learn more about her new book here: /http://make-mom-proud.com/book/

A must read for every CX lead.

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